UseResponse On-Premise Help Desk Software

On-Premise Help Desk plan provides you full control over your support system. Totally manage and control your installation and hosting, or run it off the internet.

What is On Premise Help Desk Software?

On-premise help desk software is a help desk tool that can be installed and deployed on the host servers.

On-premise help desk software is designed for collecting, organizing and managing customer and internal inquiries. Help desk software helps to bring conversations across different channels into a single place, track user requests in a form of tickets, facilitates communication with customers and other customer support-related issues.

Help desk software can also be used for internal collaboration among team members in a company, and provides a way to track which issues have been resolved, which have not received replies, allows to escalate urgent issues, etc.

Besides On-Premise installation, you can also consider Cloud (SaaS) or Hosted Help Desk Deployment.

Your Servers. Your Data. Your Control

Handle Omnichannel Communications

The UseResponse PHP ticketing system provides you with a convenient platform to handle all the client conversations through the various sources such as email, Live Chat with most popular messengers (WhatsApp, FB Messenger, Telegram, WeChat, etc.), social media, support forms in one single place.

Organize Effective Customer Self-Service

Feel the power of self-service with Customer Community Portal by collecting requests and offering public answers.

Organize Knowledge Base to cover the documentation a customer may need at certain steps of customer journey, and provide answers to popular questions via FAQs.

Communicate online using Live chat and set up chatbot scenarios for customer service automation based on user behaviour.

Improve Teamwork & Collaboration

Our help desk allows to keep all the internal communications related to a ticket within the support system.

Private notes, business hours, internal communications, agent collision control, breaking tickets into smaller tasks make UseResponse stand out among other support desk ticketing software.

For effective teamwork you can also use such features as custom reports, Kanban boards, SLA rules and automations.

Measure & Analyze Support Performance

Analyze your team’s performance and trends using visual dashboard with key support metrics.

Track your customer satisfaction level (CSAT) and find the areas for improvement.

Create custom reports and Kanban boards to get better visual insights.

Why Use UseResponse Self Hosted Ticketing System?

Flexible Configuration

Customize the interface and settings according to your needs.

Open Code

Get access to open code to modify HTML/JS/CSS/PHP.

Data Control

Store sensitive data on your servers, and have full access to the databases.

Compliance

Store all your customers data and backups on your own servers for GDPR, HIPAA, ITAR or other compliance.

Security

Safeguard and encrypt your data and control access in variety of ways (SAML, OAuth, LDAP SSO, etc.)

Simple Installation

It requires less than 15 minutes to install and setup UseResponse Self-hosted help desk on your server.

Available On All Devices

Improve Your Customer Support With On Premise Help Desk Software

Ready to give a try? Sign up for free to see all the features in action or book 1-in-1 online demo.