Customer Feedback Software to Build Better Products

Get feedback, build your roadmap and deliver amazing service with simple customer feedback software.

Get More Ideas with Customer Feedback Portal

Collaborate in public feedback collection system or create a private feedback community for your internal team.

• Several boards for multiple products or languages.
• Option for anonymous ideas and votes.
• SSO login for better security and compliance.

Make Better Product Decisions

With product roadmap software, you can get a complete view of top suggestions and close the loop with stakeholders on what to do next.

• Feedback portal can be visible to all users or private for your team only (with custom order & grouping options).
• Custom feedback management workflows using your own statuses.
• Advanced voting system with votes limiter.

Improve Team Productivity

In customer feedback software, you can build queues, create filters, custom reports and distribute different rights to your team members.

• Smart moderation tool to review content before it goes live.
• Get all requests into one funnel - submit topics / votes on the customer's behalf.
• Use triggers to automate routine processing of incoming feedback.

More Ways to Collect Customer Feedback

• Widget
• Mobile UI
• Integrations

Share Feedback

Topic can be commented by others.

Title: Idea
Description: Widget can be customized to be embedded on any website or service page. Users don't need to leave the website. Votes are left right inside the widget. Build customer feedback form to collect extra data.

Unified mobile interface allows feedback management and usage on any tablet or phone. Access feedback instantly using push notifications. Integrate right in your iOS / Android app with our SDK.

Use integrations to grab feedback from 3rd party tools such as Salesforce, Jira, Slack and more. Using Zapier allows integrations with 100+ services. Restful API to build custom apps according to your use case.

Client Feedback Software Can Also Be Used As

• Feature Requests Tracking
• Q&A Community Forum
• Issue Tracking

Build Successful Customer Engagement

Send new ideas in monthly newsletters and ask customers what should be done next with our smart voting feature.

Features for Any Teams & Products

• CSAT: Send satisfaction survey to find out how you handled customer requests.
• Conditional Fields: Make sub-categories or build tree-view feedback form to get extra data.
• Internal Notes: Discuss feature requests internally and set reminders for specific notes.
• Community Lock: Lock one of the portals to stop getting new feedback & votes.
• Votes Limiter: Limit number of votes per user that can be left during 30 days.
• Multiple Boards: Create several boards to showcase your roadmaps and milestones.
• Single Sign-On: Customers will authorize into portal using accounts from your system.
• SLA: Create several service level agreement profiles to match your quality standards.
• Likeliness: Define probability of new ideas that you get from customers.
• Deadlines: Set due dates for each request you receive.
• Analytics & Trends: Transparent analytics to see trends and check your team efficiency.

Customer Feedback Software FAQs

UseResponse Customer Feedback Tool is designed with scalability in mind, offering robust infrastructure and features that accommodate the growing demands of large enterprises, ensuring seamless performance even as your user base expands.

Yes, the UseResponse software provides extensive customization options, allowing you to align the look and feel of feedback forms with your brand identity. The platform includes automation capabilities, enabling you to set up triggers for common feedback scenarios, ensuring timely and consistent responses.

Security is a top priority at UseResponse, with strict protocols including SSO login, data encryption, and compliance with industry standards, to safeguard your enterprise's sensitive information.

Transforming Feedback into Action with UseResponse

Elevate your approach to customer feedback with UseResponse's integrated suite, blending help desk, knowledge base, and live chat functionalities. Designed for flexibility across cloud and on-premises deployments, our platform suits various industries, ensuring your services meet every regulatory need. With advanced AI for automated support and extensive customization, UseResponse not only collects feedback but turns it into meaningful improvements, all within an affordable, transparent pricing model.

Unlock the Full Potential of Customer Insights

Dive into a comprehensive platform that not only collects but transforms feedback into actionable insights, driving improvement and innovation in your services.